---
title: refund
description: Luminyx Refund Policy for purchasing the Luminyx Platform
---

[Washington, D.C.](https://www.google.com/maps/place/Washington,+DC/@38.8937254,-77.0971475,12z/data=!3m1!4b1!4m6!3m5!1s0x89b7c6de5af6e45b:0xc2524522d4885d2a!8m2!3d38.9071923!4d-77.0368707!16zL20vMHJoNms?entry=ttu&g_ep=EgoyMDI1MDUwNi4wIKXMDSoASAFQAw%3D%3D) [+1.443.300.3965](tel:+1.443.300.3965) [Contact Us](https://www.luminyx.io/contact?hsLang=en)

[Washington, D.C.](https://www.google.com/maps/place/Washington,+DC/@38.8937254,-77.0971475,12z/data=!3m1!4b1!4m6!3m5!1s0x89b7c6de5af6e45b:0xc2524522d4885d2a!8m2!3d38.9071923!4d-77.0368707!16zL20vMHJoNms?entry=ttu&g_ep=EgoyMDI1MDUwNi4wIKXMDSoASAFQAw%3D%3D) [+1.443.300.3965](tel:+1.443.300.3965) [Contact Us](https://www.luminyx.io/contact?hsLang=en)

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[![luminyx-symbol](https://www.luminyx.io/hs-fs/hubfs/symbol-1.png?width=50&height=50&name=symbol-1.png "luminyx-symbol")](https://www.luminyx.io/?hsLang=en)

- [Platform](https://www.luminyx.io/product)
    - [Luminyx Platform](https://www.luminyx.io/product)
    - [Security](https://www.luminyx.io/security)
- [Pricing](https://www.luminyx.io/pricing)
- [Insights](https://www.luminyx.io/insights)
- [Company](https://www.luminyx.io/company)
    - [Our Mission](https://www.luminyx.io/company#mission)
    - [Our Story](https://www.luminyx.io/company#story)
    - [Our Team](https://www.luminyx.io/company#team)

More results

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[Sign Up](https://app.inseytel.com/) [Request a Demo](https://www.luminyx.io/contact?hsLang=en)

[Request a Demo](https://www.luminyx.io/contact?hsLang=en)

- [Platform](https://www.luminyx.io/product)
  
  
  
  
  
  
  
  
  
    - [Luminyx Platform](https://www.luminyx.io/product)
    - [Security](https://www.luminyx.io/security)
- [Pricing](https://www.luminyx.io/pricing)
- [Insights](https://www.luminyx.io/insights)
- [Company](https://www.luminyx.io/company)
  
  
  
  
  
  
  
  
  
    - [Our Mission](https://www.luminyx.io/company#mission)
    - [Our Story](https://www.luminyx.io/company#story)
    - [Our Team](https://www.luminyx.io/company#team)

- [Company](https://www.luminyx.io/company?hsLang=en)
- [Platform](https://www.luminyx.io/product?hsLang=en)
- [Insights](https://www.luminyx.io/insights/insights-coming-soon?hsLang=en)
- [Contact](https://www.luminyx.io/contact?hsLang=en)

[Sign Up](https://app.inseytel.com/) [Request a Demo](https://www.luminyx.io/contact?hsLang=en)

Get in touch: [**+1.443.300.3965**](tel:+14433003965)

[Washington, D.C.](https://www.google.com/maps/place/Washington,+District+of+Columbia/@38.8937159,-77.0971475,12z/data=!3m1!4b1!4m6!3m5!1s0x89b7c6de5af6e45b:0xd6e28ec00254a198!8m2!3d38.9059849!4d-77.0334179!16s%2Fg%2F122z34tz?entry=ttu&g_ep=EgoyMDI1MDUwNi4wIKXMDSoASAFQAw%3D%3D) [+1.443.300.3965](tel:+14433003965) [Contact Us](https://www.luminyx.io/contact?hsLang=en)

<https://LinkedIn.com> <https://discourse.com>

 \[Updated 8 May 2025\]

## **Refund & Cancellation Policy**

**Cancellation Rights**

- Luminyx SaaS subscriptions are billed **monthly or annually**.
- You may **cancel within 14 days of purchase** without providing a reason.

**Refund Process**

- Refunds are processed within **14 days** of cancellation using the original payment method.
- You will not incur additional refund fees.

**Data Handling Upon Cancellation**

Upon cancellation, we will provide a **copy of Your stored data** in an industry-standard format (e.g., CSV or JSON).

**Usage-Based Refund Adjustments**

- If You have **exceeded data processing limits or heavily utilized** the Service, We may assess whether a **full or partial refund** is appropriate.

---

### Contact Us

If you have any questions about this Refund Policy, please contact us:

**Email:** legal@luminyx.io

#### About the company

Built by intelligence professionals, Luminyx delivers the tools we need, now and into the future.

[Follow Us on LinkedIn](https://www.linkedin.com/company/luminyx-io/)

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[Resources](https://www.luminyx.io/insights/?hsLang=en)

- [Luminyx Insights](https://www.luminyx.io/insights?hsLang=en)
- [Documentation](https://www.luminyx.io/documentation?hsLang=en)

[Company](https://www.luminyx.io/company?hsLang=en)

- [Our Mission](https://www.luminyx.io/company/?hsLang=en#mission)
- [Our Story](https://www.luminyx.io/company/?hsLang=en#story)
- [Our Team](https://www.luminyx.io/company/?hsLang=en#team)
- [Contact us](https://www.luminyx.io/contact?hsLang=en)

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- [Website Terms](https://www.luminyx.io/terms?hsLang=en)
- [Privacy Policy](https://www.luminyx.io/privacy?hsLang=en)
- [Refund Policy](https://www.luminyx.io/refund)
- [Accessibility](https://www.luminyx.io/accessibility?hsLang=en)
- [Data Privacy Request](https://na2.hs-data-privacy.com/request/_P82k3x5TsXKlz5EOXkFwg)